Shipping policy

SHIPPING

Shipping rates are determined at checkout based on the selected shipment method and zip code entered. These are calculated rates from our shipping provider and cannot be adjusted. A valid tracking number will be provided after an order shipment has gone out. If you do not receive one, please reach out to info@pooleshopcharlotte.com. Once a package leaves our store, Poole Shop has no control on timing or arrival delivery (please refer to tracking number).

HOLIDAY SHIPPING:

Here are the recommended last shipping dates for delivery by December 24 with UPS:
* UPS® Ground: Check ups.com/ctc for details
* UPS 3 Day Select®: December 19
* UPS 2nd Day Air®: December 20
* UPS Next Day Air®: December 23 

Currently, we do not offer international shipping from the U.S.

DELIVERY

Once an order is shipped out from the store, Poole Shop is no longer held responsible for any missing, lost, stolen, or damaged packages. When an order is received, we carefully examine each item to ensure it is in new condition before sending out an order. We also carefully package the merchandise to ensure it will arrive undamaged.

If you find that your package is missing, lost, stolen, or damaged, we strongly encourage you to reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our store, we are unable to accept any claims made against the package.

ORDER PROCESSING

For online orders and in-store pick ups, please allow 24-48 hours for processing. Once an order is processed, you will be notified by email with a tracking number or when your order is ready for pick up at our store location.

QUESTIONS?
Please contact info@pooleshopcharlotte.com for any further questions.